FAQ
Frequently Asked Questions
1. Where are your products shipped from?
All orders are shipped from Shantou, Guangdong, China.
2. How long will it take to receive my order?
Processing time: 2–5 business days before shipment.
Shipping time depends on your country and shipping method, normally 7–20 business days after dispatch.
3. How can I track my order?
Once your order is shipped, we will send an email with the tracking number and tracking link. You can check the delivery status online.
4. Do I need to pay customs duties or import taxes?
Import duties, taxes and related customs fees are the responsibility of the buyer. We are not responsible for these charges. Please check your local customs policy before ordering.
5. Can I change my shipping address after placing the order?
You may contact us to modify your address only before the parcel is shipped. Once shipped, address changes cannot be made.
6. What is your return policy?
We accept returns within 30 calendar days after you receive the package. Items must be unused, unwashed and with original tags attached. Please read our Refund & Return Policy for full details.
7. Who pays for return shipping?
The buyer is responsible for the return shipping cost. Original shipping fee is non-refundable.
8. What if I receive damaged or wrong items?
Please contact us within 7 calendar days after delivery, and provide clear photos of the package and products. We will work out a solution for you.
9. How do I choose the correct size?
Please refer to the size chart shown on each product page. Sizes are manually measured, slight differences (1–2 cm) are normal. If you have any doubts about sizing, feel free to email us.
10. Can I cancel my order?
You can cancel your order before it is shipped. After the parcel has been dispatched, cancellation is unavailable.
11. What payment methods do you accept?
We support common secure online payment methods. All payments are processed through trusted third-party payment providers. We do not store your full credit card information on our website.
12. How can I contact customer support?
You can send us an email at maochen946@gmail.com or visit our Contact Us page. We will reply to you as soon as possible.