Refund & Return Policy
Thank you for shopping at Funise. Please read our refund and return policy carefully before placing your order.
Eligibility for Returns
We accept returns within 30 calendar days after the date you receive your package.
To be eligible for return, items must be unused, unwashed, in original condition, with all original tags attached. Items that are damaged, worn, altered or without tags cannot be accepted for return.
Non-Returnable Items
Customized products, clearance items and sale items are not eligible for return or refund.
Return Process
If you want to return an item, please first contact us through our Contact Us page or email maochen946@gmail.com.
Please provide your order number and photos of the item. We will send you return instructions after we approve your return request.
You are responsible for paying the return shipping cost. The original shipping fee is non-refundable.
Refund Processing
Once we receive and inspect your returned goods, we will notify you about the approval of your refund.
Refunds will be processed to your original payment method within 5-10 business days. The time for the refund to show up in your account depends on your payment provider.
Damaged or Wrong Items
If you receive damaged items or incorrect products, please contact us within 7 calendar days after delivery.
Please attach clear photos of the product and package. We will evaluate the case and offer solutions such as partial refund, replacement or full refund.
Cancellation
You may cancel your order before it is shipped out. Once the parcel has been dispatched, order cancellation is not available.
If you have any questions about returns or refunds, please contact us anytime.